Refund Policy at FutureVisions
Welcome to futurevisions.sbs, home of delicious pizzas crafted with love and passion. Our commitment to customer satisfaction is paramount, and this refund policy aims to ensure a transparent and fair practice for our valued patrons.
Cancellation Policy
If you need to cancel your order, you may do so without penalty if the order has not yet been prepared. To cancel, please contact us at +44 20 7946 0958 immediately. If your order has already been prepared or is out for delivery, we will not be able to cancel it and no refund will be issued.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or unsatisfactory due to our error, please contact us within 2 hours of receipt. We will require a description of the issue and, if possible, photographic evidence. Once verified, we will offer to remake and resend the item or provide a full refund to your original payment method.
Delivery Issues
We strive to deliver your pizzas fresh and hot. If your delivery arrives late or the order has been compromised during transit, please contact us immediately. We will assess the situation on a case-by-case basis and may issue a partial or full refund, or offer a discount for future orders.
Refund Processing
Refunds will be processed to the original payment method used at the time of purchase. Please note that depending on your card issuer, it can take up to 10 business days for the refund to reflect on your account balance. Refunds will be issued in £.
Non-Refundable Items
While we endeavor to ensure every customer is satisfied, we regret that we cannot offer refunds on gift cards and promotional offers. All sales of these items are considered final.
Refund Exceptions
In the case of natural disasters, severe weather conditions, or other events beyond our control which affect our ability to provide service, we may be unable to offer refunds. We ask for your understanding during such exceptional circumstances.
Contact Information
For any queries or concerns regarding our refund policy or to process a refund, please contact us at +44 20 7946 0958. Our team appreciates your patronage and is dedicated to resolving any issues swiftly.
Returns
Due to the perishable nature of our products, we do not accept physical returns of food items. However, we are committed to ensuring you are pleased with your order. Should you have any issues, please reach out to us for assistance.
Policy Changes
FutureVisions reserves the right to modify this refund policy at any time. We recommend our customers review the policy periodically. Continued use of our services after any changes constitutes acceptance of the new terms.
Address
For written requests or concerns, our address is:
43 Bedford Street, Westminster,London, WC2E 9HA,
United Kingdom
Last Updated
This Refund Policy was last updated on March 10, 2023.